Privacy policy

Last updated: December 11, 2025

SustainaShops (“SustainaShops”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the “Services”). SustainaShops is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or when you otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be associated with you.
We may collect:

  • Contact details – name, address, email, phone number.

  • Payment details – credit/debit card info (processed securely by Shopify or payment processors), transaction details.

  • Account details – username, password, saved preferences.

  • Order and transaction information – products viewed, added to cart, purchased, returned, exchanged.

  • Communications – emails, messages, customer support chats.

  • Device information – IP address, browser details, device identifiers.

  • Usage information – how you browse and interact with our website (pages viewed, clicks, time spent).

2. How We Collect Information

We collect personal information:

  • Directly from you — account creation, checkout, contact forms, emails.

  • Automatically — via cookies, pixels, and similar technologies.

  • From service providers — Shopify, payment processors, analytics tools.

  • From partners and third parties — where permitted by law.

3. How We Use Your Personal Information

We use personal information to:

A. Provide and operate the Services

  • Process payments

  • Manage your order

  • Coordinate shipping with suppliers (dropshipping model)

  • Facilitate returns and exchanges per our Refund Policy

  • Maintain your account and preferences

B. Personalize and improve the experience

  • Recommend products

  • Remember your settings

  • Improve website performance and usability

C. Marketing & advertising

  • Send newsletters and promotional offers

  • Display relevant ads (including retargeting, where permitted)

D. Security and fraud prevention

  • Authenticate accounts

  • Monitor for fraudulent or unauthorized activity

E. Customer support

  • Respond to inquiries

  • Provide order status updates

F. Legal compliance

  • Meet legal obligations

  • Respond to law enforcement requests

  • Enforce Terms of Service

4. How We Share Personal Information

We do not sell personal information in the traditional sense.

However, we may disclose information to:

Service Providers (Including Shopify)

  • Hosting

  • Payment processing

  • Analytics

  • Email delivery

  • Logistics and shipping partners

Suppliers (Dropshipping Fulfillment)

To fulfill your orders, we share necessary order and shipping info with suppliers and logistics partners.

Business & advertising partners

For marketing, analytics, and ad performance (within legal allowances).

Affiliates

Internal business operations.

Legal and business transfers

In case of:

  • merger

  • acquisition

  • asset sale

  • legal requirement

When you direct us

For example, connecting through social media login or external payment methods.

5. Relationship With Shopify

SustainaShops is hosted on Shopify, which processes your personal data both:

  1. As our service provider, AND

  2. As an independent data controller for its own improvement and security activities.

To understand how Shopify uses your data:
Search for “Shopify Consumer Privacy Policy” and “Shopify Privacy Portal” via your browser.

6. Cookies and Similar Technologies

We use cookies to:

  • Keep you logged in

  • Save preferences

  • Analyze traffic

  • Offer personalized ads

You can manage cookies in your browser settings or via cookie banners (where available).

7. Children’s Privacy

Our Services are not intended for children under the age of majority, and we do not knowingly collect personal information from them.

If you believe a child has provided us with data, contact us so we can delete it.

8. Data Security & Retention

While no system is 100% secure, we use reasonable security measures.

Retention depends on:

  • service needs

  • legal obligations

  • dispute resolution

  • contractual requirements

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Delete your personal data

  • Correct inaccurate data

  • Portability

  • Opt-out of targeted advertising or data sharing

  • Withdraw consent when processing is based on consent

  • Object or restrict processing (UK/EEA)

To exercise rights, contact us at the emails provided below.
We may verify your identity before responding.

10. International Transfers

We may transfer data outside your home country.
When required, we use safeguards such as Standard Contractual Clauses.

11. Complaints

If you're unhappy with how we process your information:

  1. Contact us first

  2. You may also have the right to complain to your data authority (EEA/UK)

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
We will update the “Last updated” date and notify you where legally required.

13. Contact Us

For questions or to exercise your rights, contact:

SustainaShops – Data Protection
Email: privacy@sustainashops.com
Alternate email: dpo@sustainashops.com
Address:
Viale B. Brea 36
16131 Genoa (GE)
Italy